Twisted Monkey Garage Service Plan Terms and Conditions

£23.99 per month • 24-month agreement • One eligible registered vehicle

Last updated: 29 August 2026

These terms apply to the Twisted Monkey Garage Service Plan. Please read them before joining and retain a copy for your records.

1. Business Details

The Service Plan is provided by:

Trading name: Twisted Monkey Garage
Legal business name: Twisted Monkey Garage Ltd
Trading address: 82a James Carter Road, Mildenhall, England, IP28 7DE
Company number: 16038346
Email:info@twistedmonkeygarage.com
Telephone: 01283 605008

2. The Agreement

The Service Plan is a fixed 24-month vehicle-maintenance agreement costing £23.99 per month.

The total payable over the complete term is £575.76.

Membership applies to one eligible vehicle registered when the agreement begins. It cannot be transferred to another person or vehicle without written agreement from Twisted Monkey Garage.

The plan does not automatically renew for another fixed term unless the customer actively agrees to a new agreement.

3. Vehicle Eligibility

Membership is subject to confirmation that the vehicle is suitable for the plan.

Before accepting the membership, Twisted Monkey Garage may require the vehicle registration, mileage, service history and relevant vehicle details.

Vehicles requiring specialist servicing, unusually expensive or additional fluids, non-standard parts, manufacturer-specific procedures or specialist equipment may:

  • Require an additional charge;

  • Be offered a modified plan; or

  • Be declined.

Any vehicle-specific requirements will be explained before membership is accepted.

4. What the Plan Includes

4.1 Two Full Services

The plan includes:

  • One full service at approximately six months; and

  • One full service at approximately 18 months.

The service schedule may be adjusted by agreement to accommodate the vehicle’s mileage, condition, manufacturer schedule or existing service history.

A full service includes the standard parts and checks agreed for the eligible vehicle. Repairs, wear-related components and additional manufacturer-scheduled items are not included unless confirmed in writing.

4.2 Two MOT Tests with Collection and Return

The plan includes:

  • One MOT test during the first 12 months;

  • One MOT test during the second 12 months; and

  • Collection and return within the normal service area.

MOT tests are conducted by an authorised third-party MOT testing station.

The plan does not include repairs, replacement parts, additional testing, recovery, retest charges or other work arising from an MOT failure unless expressly stated. Any additional work will be quoted separately and requires the customer’s approval.

Collection and return are subject to the vehicle being roadworthy, legal and safe to drive. Alternative arrangements may be required if it is not.

4.3 Diagnostic Checks

Members can request initial diagnostic checks for warning lights and suspected vehicle faults without paying the usual initial assessment fee.

This benefit may include:

  • An initial fault-code scan;

  • Warning-light assessment;

  • Basic visual checks; and

  • Initial advice about the likely next step.

It does not automatically include extended fault-finding, dismantling, component testing, wiring investigation, programming, coding, specialist third-party work, parts or repairs.

Any additional investigation or work will be explained and quoted separately.

Diagnostic checks are subject to reasonable use and must relate to the registered vehicle.

4.4 Priority Booking

Members receive priority access to available appointments. Twisted Monkey Garage will normally aim to offer an appointment within 48 hours.

This is not an absolute guarantee. Appointment times may be affected by severe weather, unsafe working conditions, illness, parts availability, unusually high demand or circumstances outside the business’s reasonable control.

Priority booking does not guarantee that parts will be available or that a repair can be completed during the initial visit.

4.5 Emergency Safety Checks

Members may request an initial assessment when they reasonably believe the registered vehicle has developed a safety-critical problem.

This may include concerns involving:

  • Brakes;

  • Steering;

  • A non-starting vehicle;

  • Sudden serious knocks or noises; or

  • Another issue that may make the vehicle unsafe to drive.

This benefit provides an initial assessment and safety advice. It does not include breakdown recovery, roadside rescue, parts or repairs.

If the vehicle may be unsafe, the customer must not drive it unless advised that it is safe to do so.

4.6 Repair Labour Discount

Members receive 10% off eligible repair labour completed by Twisted Monkey Garage during the active membership.

The discount does not apply to:

  • Parts or materials;

  • MOT or third-party charges;

  • Recovery or transport costs;

  • Work subcontracted to another business;

  • Existing quotations or work completed before membership began; or

  • Any service specifically stated to be excluded.

The discount cannot be exchanged for cash or combined with another labour discount unless agreed.

4.7 Extended Contact

Members may contact Twisted Monkey Garage about urgent vehicle concerns until 9pm.

This benefit provides reasonable telephone or message support. It does not guarantee an immediate response, attendance, roadside recovery or repair outside normal working hours.

5. Booking and Customer Responsibilities

The customer must:

  • Provide accurate vehicle and contact information;

  • Keep the vehicle taxed, insured and legally roadworthy where required;

  • Provide safe and reasonable access to the vehicle;

  • Ensure permission exists for work at the chosen location;

  • Remove valuables and personal belongings where necessary;

  • Report relevant faults, modifications and warning lights;

  • Book plan benefits with reasonable notice; and

  • Obtain approval before arranging work purportedly on behalf of the plan.

Appointments may be postponed where the location, weather or vehicle condition makes the work unsafe or impractical.

6. Using the Included Benefits

Both services and both MOT tests must be used within the 24-month term.

Unused benefits:

  • Do not roll over beyond the agreement;

  • Cannot be exchanged for cash;

  • Cannot be transferred; and

  • Have no separate cash value.

The customer remains responsible for booking the included services and MOTs in sufficient time.

7. Payments

Payments are taken monthly at £23.99 using the payment method selected during enrolment.

Membership benefits remain available only while payments are up to date.

If a payment fails, Twisted Monkey Garage may contact the customer and temporarily pause future benefits while payment remains outstanding.

The customer must not cancel the payment instruction as a substitute for properly notifying Twisted Monkey Garage that they wish to end the agreement.

8. Fourteen-Day Cancellation Period

Where the agreement is entered into online, by telephone or away from the business premises, the customer will normally have 14 days from the day after the agreement is entered into to cancel without giving a reason.

Cancellation can be requested by emailing info@twistedmonkeygarage.com or writing to the address in section 1. The customer may use the cancellation form below but is not required to do so.

If the customer asks for a service or benefit to be provided during the cancellation period, Twisted Monkey Garage will obtain the customer’s express request before beginning.

If the customer then cancels during the 14-day period after requesting and receiving a service, they may be charged a reasonable amount proportionate to what has been supplied, where permitted by law.

Nothing in these terms limits the customer’s statutory cancellation rights.

9. Ending the Agreement After the Cancellation Period

The customer may ask to end the agreement by contacting Twisted Monkey Garage in writing.

Where benefits have already been supplied, the customer may be required to pay the difference between:

  • The normal standalone price of the benefits already received; and

  • The Service Plan payments already made.

Any amount charged will reflect benefits actually supplied and will not exceed the remaining payments due under the agreement.

Twisted Monkey Garage will provide a written calculation where an early-termination payment is requested.

Twisted Monkey Garage may end or suspend the agreement where the customer:

  • Repeatedly fails to make payments;

  • Provides materially false information;

  • Seriously or repeatedly abuses the plan;

  • Acts abusively or threateningly;

  • Requests unsafe or unlawful work; or

  • Otherwise commits a serious breach of these terms.

Any decision to end the agreement will account fairly for payments made and benefits already supplied.

10. Fair Use

Diagnostic checks, safety assessments, priority contact and extended contact are subject to reasonable use.

Repeated requests concerning the same unresolved fault, requests intended to avoid paying for required repairs, or excessive and abusive use may be treated as outside reasonable use.

Twisted Monkey Garage will discuss concerns with the customer before restricting a benefit unless immediate restriction is reasonably necessary for safety or to prevent abuse.

11. Additional Work

No repair or additional chargeable work will be carried out without the customer’s approval.

Where further work is recommended, the customer will receive an explanation and quotation or pricing basis before proceeding.

12. Delays and Events Outside Reasonable Control

Twisted Monkey Garage will not be responsible for delays caused by circumstances outside its reasonable control, including severe weather, unsafe working conditions, illness, third-party testing-station availability or parts-supply problems.

The customer will be informed as soon as reasonably possible, and the appointment will be rearranged.

This section does not remove any rights the customer has under consumer law.

13. Liability and Statutory Rights

Twisted Monkey Garage will perform its services with reasonable care and skill.

Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms affects the customer’s statutory consumer rights.

14. Personal Information

Personal information will be used to administer the Service Plan, arrange appointments, process payments and communicate about the registered vehicle and membership.

Further information is available in the Twisted Monkey Garage Privacy Policy.

15. Complaints

If the customer is unhappy with the plan or a service received, they should contact:

Email:info@twistedmonkeygarage.com
Telephone: 01283 605008
Post: 82a James Carter Road, Mildenhall, England, IP28 7DE

Twisted Monkey Garage will investigate and respond within a reasonable time.

16. Changes to These Terms

Changes will not be made retrospectively in a way that unfairly removes benefits already purchased.

If a necessary change materially affects an active member, the customer will be informed clearly and given reasonable options appropriate to the circumstances.

17. Governing Law

These terms are governed by the applicable law of England and Wales.

The customer retains any rights they have to bring proceedings in the part of the United Kingdom where they live.

Cancellation Form

Complete and return this form only if you wish to cancel the Service Plan:

To: Twisted Monkey Garage, 82a James Carter Road, Mildenhall, England, IP28 7DE
Email:info@twistedmonkeygarage.com

I give notice that I wish to cancel my Twisted Monkey Garage Service Plan.

Customer name:
Customer address:
Vehicle registration:
Date the agreement began:
Signature, if submitted on paper:
Date:

You can view our current privacy policy here.